The IRS has started using private debt collection companies to collect unpaid federal taxes. This is a colossally bad idea, but "privatization" has such a nice ring to the little Republican minds at Treasury, I guess. Anyway, if you're one of the lucky taxpayers to get tapped by one of these collectors, it's likely to be... well, an interesting experience. Here are some transcripts that were bouncing around in Congress last week of calls that one taxpayer got:
Call # 1
Taxpayer: Hello.
CBE: Is [REDACTED] there?
Taxpayer: Speaking.
CBE: Right.
Taxpayer: Yes.
CBE: Hey this is Brad with the CBE Group, actually giving you a quick call here tonight in reference to a personal business matter. We actually sent you out a letter. You received that; right?
Taxpayer: No. Who is the CBE Group?
CBE: We are actually just handling a personal business matter of yours.
Taxpayer: What personal business matter?
CBE: Well, actually in order to disclose that we would need to verify your home mailing address with you.
Taxpayer: No, no, no, no. I don't know who you are or what this is. I'm not just going to just give out personal information over the phone to somebody I've never heard of.
CBE: No, I understand. I mean if you'd feel better about it I mean I can give you my number and you can give me a call back.
Taxpayer: No. I don't feel better about it at all. I have no knowledge of any personal business matter. I have no reason to talk to you.
CBE: No, and I understand. We sent you out a letter, so maybe when you receive that you can give us a call back.
Taxpayer: Okay. If it's from someone I never heard of I probably just threw it out because I thought it was junk mail. So unless you can establish some -- tell me more about who you are and what this is all about and give me some real detail, I consider the matter closed.
CBE: Okay. Thank you.
Taxpayer: Bye.
CBE: Bye.
Call #2
Taxpayer's Answering Machine: This is 663 [REDACTED]. Please leave a message. If you want [REDACTED] press 1, if you want [REDACTED].
Taxpayer's Message: Hi, this is [REDACTED]. Please leave a message, I'll get back to you as soon as I can. Thanks.
CBE: This is Brandy. Please call me at 877-272-9923. Thanks.
Call #3
Taxpayer's Answering Machine: This is 663 [REDACTED]. Please leave a message. If you want [REDACTED] press 1. If you want [REDACTED] , just wait for the tone.
Taxpayer's Message: Hi, this is [REDACTED]. Please leave a message, I'll get back to you as soon as I can. Thanks.
CBE: Yeah, this is Heidi. Please call me back at 877-272-9923. Thank you.
Call #4
Taxpayer's Answering Machine: This is 663 [REDACTED]. Please leave a message. If you want [REDACTED], press 1. If you want [REDACTED], just wait for the tone.
Taxpayer's Message: Hi, this is [REDACTED]. Please leave a message, I'll get back to you as soon as I can. Thanks.
CBE: Hi. this is Alex. Just need you to return my call. The number here is 877-272-9923. Thank you.
Call #5
CBE: Thanks for calling CBE. This is Jennifer, number 100. How can I help you?
Taxpayer: Yes, can I speak to Alex, please.
CBE: Actually, Alex comes in in the evenings. Is there something that I can help you with?
Taxpayer: I have been getting harassing phone calls from your company by people who refuse to leave their last names. They are very rude. They say I need you to call me back. That's not something you say. You say would you please call me back.
I've gotten many of these from people with names like Brandy and Heidi and so on calling me. They don't tell me what it's about and they are asking me to call them back. I have no idea what this regards, but I need information about it and if I am not treated -- if the harassment does not desist and I am not treated with courtesy, the lawyers and the police will be on this soon.
CBE: Okay. Well, I can see what this is in regards to, sir. I'm sorry, your name?
Taxpayer: [REDACTED]
CBE: Okay. And could I just get your last name.
Taxpayer: Could I have your last name?
CBE: Yes, last name is Benoit, B-E-N-O-I-T. My ID number is 100.
Taxpayer: Okay. Mine is [REDACTED].
CBE: Okay.
Taxpayer: What is this company?
CBE: It's the CBE Group.
Taxpayer: What is that?
CBE: And it does appear we're handling a business matter here for a [REDACTED]. But, sir, I do have to verify Social Security number and mailing address.
Taxpayer: No. I'm not going to give out my Social Security number and mailing address to somebody who I don't know.
CBE: Okay, I completely understand that. I do have it here in front of me. Is there any portion of it you are comfortable with verifying?
Taxpayer: No, I'm not. Could you please tell me what the CBE Group is?
CBE: Well, we're handling a business matter here, sir, and unfortunately it is a secure matter and so we do have to be careful about who we give that information to. Have you not received the letter we sent out to you?
Taxpayer: No.
CBE: No.
Taxpayer: And I told -- people have been calling me about this. You can't just call me incessantly and say you are handling a business matter, not tell me what it is about, ask me for personal private information, and then say that I have to provide you with this information. You have to verify to me who you are. I have never heard of the CBE Group. I've never done business with anything called the CBE Group.