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This page contains a single entry from the blog posted on June 6, 2010 6:21 AM. The previous post in this blog was Score one for the Rose City fuzz. The next post in this blog is His name is Kyron. Many more can be found on the main index page or by looking through the archives.

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E-mail, Feeds, 'n' Stuff

Sunday, June 6, 2010

Testing 1-2-3 -- Is this thing on?

We got a couple of weird-looking e-mail messages that purported to be from Qwest yesterday. We figured they were phishing attempts, and we deleted them without opening. In the wee smalls of this morning, we received another message, which informed us --

In the last 24 hours you may have received two emails from Qwest with "email_campaign_revised" in the subject line.

Those emails were sent by mistake as the result of a systems processing error with our email address information. You may completely disregard them.

They were not fraud attempts. And they are not the result of any unauthorized disclosure of your email address or any other information about you. Your privacy and the protection of information about you are important to us.

We apologize for any confusion or concern those emails may have caused.

Sincerely,
Lowell Miller, VP eBusiness Operations

"Email campaign"? Looks as though we can expect some spam from Qwest in the near future -- which we will once again delete without reading.

Qwest pounds our home relentlessly with unwanted advertising. We get all manner of snail mail urging us to switch over to their internet service -- they'll even hook us up with the satellite TV people. And they called us so many times at dinner hour with sales pitches that not only did we sign up on the national don't-call list, but we also purchased with our land line a service that chases solicitors away with a recorded announcement before it even puts calls through.

In essence, we pay Qwest $6.95 a month not to bother us.

Comments (16)

I figure that the money that Comcast and Qwest pay to the Oregonian and the TV stations buys off almost any criticism.

Verizon not spending enough? Then you'll see the consumer affairs article on confusing pricing.

Whenever someone advertises $29/month, you may find it impossible to find the real price due to "FCC access charges" and "fees". But you can be sure that it won't be $29/month.

And remember, as monopolies, they're sticking us with the bill.

Yay.

I got it also, but no follow up. Actually got two identical messages as follows:

Digital Impact is currently working on your custom content integration. The assigned Target Content task owner will receive a notifiction[sic] when all content is ready.

If you have any questions, please contact your Digital Impact Account Executive.
click here

When you clicked here, you got an unsubscribe message, which I assume I can use because it is a live link.

I got it too, and sent it around to my circle of correspondents as an example of what phishing looks like. I even pointed out the (what to me appeared to be) the oddity of the em.qwest.com return address, because I figure any email from qwest will come from qwest.com.

Have not received an update email.

Sometimes I hover my cursor over the links in the suspicious e-mail and look down below on the screen to see where they're really going to go. Didn't bother with this one; it looked so hokey that it couldn't have actually been from Qwest. Ha!

It was a bit odd, I got the two emails also but one went to spam and the other didn't. Anyway I marked the one as spam and deleted them both. Never gave it a thought it was anything other then a phishing email.

I received this message from Qwest: "Digital Impact is currently working on your custom content integration. The assigned Target Content task owner will receive a notifiction when all content is ready."

When I queried them, they sent this reply: "I understand you have questions regarding an email you have received from Qwest. The email is valid and is being sent to customers to allow them to OPT out of email offers being sent by Qwest. I hope this information is helpful."

OK, but whoever put together the first message needs to go into a different line of work. Spelling lessons would help, too. "Notifiction"??

That part about paying Qwest not to bother you,
reminds me of this one panhandler who used to be outside my favorite coffee place every morning.
We worked it out that if he'd just nod, and skip the rest, I'd give him a buck or two every couple of weeks.
So I was paying him not to ask me for money.

On Friday, I received the first one also.

Like other posters here, I looked at it hard and thought it was odd, especially with the e mail addy ending in em.qwest.com, which looked like a pishing sink.

Stupidly I did click on the "Click here" button to see what it was, then as it was loading said to my self, "That was dumb."

I called (on a phone) Qworst's Customer Service number and after a lot of button pushing, reached a fellow named "Shane" in Idaho Falls. HE gave me his E mail address and had me forward trhe suspected pish to him. After a lot of back and forth while he put me on hold and checked with his security folks and some marketing people (this all at about 4:30 PM here and 5:30 PM in Idaho) he came back on the line and told me the same thing about an E mail marketing campaign, and told me how to opt out of E mail marketing.

Qworst has my E mail address because I pay my Qworst bill on line, even though I don't use Qworst for my ISP.

I was impressed that in the last hour of the day on the last day of the week I was able to reach a knowledgable customer service person who cared enough to find answers.
A lot of us - me included - rightfully kvetch about Qworst, but this reminded me that I need to remember that the folks who answer the customer service calls don't set policy for Qworst, and are just working stiffs on the bottom of the feeding chain just like us.

And I found a good one.

Thank you, Shane Dial.

Recent Emails From Qwest:
In the last 24 hours you may have received two emails from Qwest with "email_campaign_revised" in the subject line.
Those emails were sent by mistake as the result of a systems processing error with our email address information. You may completely disregard them.
They were not fraud attempts. And they are not the result of any unauthorized disclosure of your email address or any other information about you. Your privacy and the protection of information about you are important to us.
We apologize for any confusion or concern those emails may have caused.

Steve Schwartz
Manager - Talk To Qwest Team
www.twitter.com/TalkToQwest
TalkToUs@qwest.com

Too funny. How many out-of-control robots do these clowns have going at once?

Hi Jack,
Not a robot :-) I'm a manager with the TalkToQwest Social Media Team. We monitor any/all things Qwest in the online space and came across this blog. Wanted to try to clarify some things for you and your readers. If you or anyone on here, have any questions, at any point, feel free to reach out to me via the method that's most convenient for you :-)
Thanks,
Steve Schwartz
Manager - Talk To Qwest Team
www.twitter.com/TalkToQwest
TalkToUs@qwest.com

#1 That was brilliant Bill M.
#2 Jack over the last two years I have been amazed at the HUGE volume of phone, TV and internet offers in the mail and over the phone. Charter would mail and call at least monthly to git me to bundle all above. Every AT&T bill is stuffed with flyers besides additional mailings. I guess as I continue to hang up on them and throw the crap away, some poor soul has a job...

Steve, why would you post the exact same content in the comment as was already present in the main post?

It's nice to know I'm not alone in feeling bombarded by Qwest. I've often wondered why the offer a satellite tv service instead of just pushing tv into the fiber. We tried the DirecTV thing for a while - still have the dish up there, in fact. Every blinkin' time it rained, down went the TV signal.

I apologize Jack. A lot of blogs require we give all info each time or 'officially' sign up. No need for me to post here anymore as you all have the TalkToQwest info now :-) Hope you all enjoy the rest of your weekend!

"In essence, we pay Qwest $6.95 a month not to bother us."

In addition to that they are using the phone lines that you buy and maintain at your expense to feed all of this spam/junk mail etc. into your home.

Why does government allow this? Just look at who is funding their campaigns.


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