Oxymoron of the Week: Tri-Met Customer Satisfaction
Here's an internet exchange between a Portland motorist and a Tri-Met flack over bus drivers allegedly running red lights in the St. Johns neighborhood in NoPo:
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As is distressingly common your driver of the bus identified [below] continued driving when the light for N. Lombard at the intersection had turned yellow and though your driver CLEARLY had time to stop (I was the second car behind your bus) entered the intersection on the red.
Had a driver on either direction of St. Louis been timing the light to roll into the intersection as they gained the right of way THERE WOULD HAVE BEEN A COLLISION. Please reprimand this dangerous driver or ideally fire that person. Don't wait until they kill a cyclist, pedestrian or motorist.
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Comment type: Complaint
Employee description: The person driving bus number 2708 today, April 14 at 1:54 pm on N. Lombard St., in St. johns
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Bus or rail line: Not applicable
Location: Intersection of N. St. Louis & N. Lombard
Direction of travel: West
Vehicle ID: 2708
On Apr 16, 2012, at 4:23 PM, TriMet Customer Service wrote:
RE: Conf. # 380084
Thank you for taking the time to contact TriMet with your comment. I sincerely apologize for the incident that you experienced. We do endeavor to provide safe, quality, & professional service, and I am very sorry if we did not meet your expectation on this. I have personally turned this into the direct Manager. I can assure you they will review this report & take any necessary action needed. I might suggest however that you might have been following the bus to closely to safely see if the signal was red, yellow or green. Leaving space enough to see the signal would be the in the best interest of all motorists.
TriMet Customer Satisfaction
(503) 238-RIDE (7433; Option 5)
1) I have NEVER hit and killed a pedestrian in a vehicle I was operating. Can Tri-Met say that?
2) I have NEVER run a red light. Can Tri-Met say that?
3) I told you in the F***ING comment I was the SECOND car behind your negligently driven bus. And your response is to accuse me of tailgating it? Oh right - that's the point where I RAM the car between us into the bus so I can get too close to it.
I was more than 2 car lengths behind your bus. THAT is precisely why I COULD see the light turn green to yellow. That is why I COULD see your bus NOT SLOW DOWN AT ALL. That is why I COULD see the yellow light turn red BEFORE the front of your bus reached the pedestrian cross-walk. That is why I COULD see your bus NOT SLOW DOWN and proceed through on a RED. As I saw it happening I actually looked both ways on N. St. Louis hoping to NOT see a car rolling to the light to time it. Luckily for Tri-Met there wasn't such a car.
You might suggest? I might suggest that your drivers FOLLOW THE LAW. How about that?
Another satisfied taxpayer.