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This page contains a single entry from the blog posted on July 17, 2008 10:44 AM. The previous post in this blog was County courthouse blues, cont'd. The next post in this blog is Yikes. Many more can be found on the main index page or by looking through the archives.

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Thursday, July 17, 2008

Farewell to InMotion Hosting

Nearly two years ago, when some con artists in New Jersey who were taking my money for web hosting blew up this site, I found refuge in a better company, InMotion Hosting out of Los Angeles. But over time, InMotion became kind of a pain, too. They kept insisting that my site was using up too much resources on their server; that it was all the fault of the blogging software I use, Movable Type; and that I really needed to either switch software or start a whole new blog.

Most of that turned out to be not true. If properly configured, a server can handle the load that my blog was placing on it. But InMotion didn't know how to configure the server to make the program work, or didn't want to be bothered, or both. Once I switched to my new host, Orty.com, all was suddenly well. It was quite clear that InMotion had decided -- wrongly -- that Movable Type is too much of a resource hog and simply shouldn't be run on their equipment, period.

I didn't cancel my account with InMotion right away, even though the blog had been moved off their server. I had some non-blog-related data on their server, I had paid for a year's worth of service in advance, and so I didn't get around to moving the rest of my stuff off for several months. When I went to do so, however, I found to my horror that InMotion had unilaterally made some of my data unavailable to me, because they had determined that I was violating my contract with them by backing up some non-website-related files from my home computer to their server. After giving me a stern lecture on this subject, their tech support gal reluctantly restored the directory, but when I came back a few months later to finish copying it over, it was gone again, and this time I was told it had disappeared without a trace.

At no time did InMotion ever give me any advance notice that they were moving or erasing my data. It was only when I went to retrieve it that I was ever told there was a problem. And in each case, the tech support people who answered the phone were pretty snippy about it.

That is waaaaaay not cool.

I was kind of expecting that when my time with them was through, I'd give InMotion Hosting about a B-minus rating. But after what happened to my data, I'd have to give them a D. They need an attitude adjustment. Yeah, they answer the phone, they speak English, and they can take care of simple things quickly. But they failed me in several important respects.

You may have to do some looking, but you can do better.

Comments (17)

WebHostingTalk should be consulted no matter what kind of web hosting you're shopping for. You won't find orty.com listed there anywhere (as I'm a small shop and have a day job which is why I'm selective about my clients), but I'd recommend digging through the huge forum archive there no matter what. And befriend some people in the industry who have been around a while and will speak open and freely about companies -- that's basically what I did, and have found good companies to deal with and insider information that sometimes has gotten me out before the fit hit the shan.

Sadly, though, every good company eventually gets too big for their britches and tries to screw you (which is why we had to move your site before). So always try to have a backup plan and/or accounts with more than one company, if you can afford it, so that stuff can be moved/setup quickly. If the server's setup right, transferring/moving accounts between servers is a fairly painless process.

But glad to hear you're happy with my services -- after having dealt with people all week who I couldn't please at all, it's nice to hear it :-)

The best you can do is server yourself. Here's an Oregon instance: Arachnoid.COM

Of course, self-serverice means being knowledgeably skilled in computer programming and operation ... or employing someone who is. Yet we must keep and bear our own home computers to prevent a Government takeover. Kind of like ham radio operators, (who assemble, operate, and maintain their own equipment), communicating freely with anyone in the world.

But then, I endorse growing our own food, building our own home, fabricating our own clothes, maintaining our own vehicle, celebrating our own entertainments -- the Amish way -- rather than living life by throwing money at it.

(Did you hear the news? There are NO bank failures and NO gasoline rationing so far, in Amish country.)

I'm an Amish Blogger.

My family on my mother's mother's side is Amish.

- View my profile. Three things they say come not back to men nor women--the spoken word, the past life and the neglected opportunity. - Will Dearth, Dear Brutus by J M Barrie

Thanks for outing InMotion Hosting. I'd rather pay a little more and always get good service than get a good deal and go through this kind of hassle.

It's unfortunate that you've had multiple bad experiences with Web hosting. There are v. good developers out there who work hard for their customers, but the bad apples screw it up for everyone. I have had some websites through Homestead for a while now and am working on a new one with DreamHost. I have always had excellent customer service from Homestead and DreamHost has been, well, dreamy... so far.

To be fair, Moveable Type *is* a huge resource hog. It's a terrible web publishing engine that requires a TON of overhead everytime you "publish". For small sites you'll never have an issue but nearly every large site I've ever hosted has had problems (spam comments filling up DB, migration issues, etc etc). I prefer a low-weight PHP/mySQL solution like Wordpress or Drupal.

Dreamhost is one of the better shared hosting places, but they are a big shop and will not always be responsive. Especially if you run into cgi-bin config issues (Moveable Type, YABB, etc) which requires getting a hold of the rare clueful tech support grunt to escalate the issue.

Movable Type can be trouble the way it comes straight out of the box. But if you change the settings to require only dynamic publishing of archives, use some handy resource-friendly plug-ins for internal search functions, and be sure to have a good spam filter like Akismet, it's not all that much of a resource drain. I did all of that, but InMotion still couldn't get the hang of it. Orty's servers have consistently handled my MT blog with ease from day one.

I believe the issues at InMotion were with Apache settings, but they wouldn't hear of it. I'm glad to be out of there.

There are v. good developers out there who work hard for their customers, but the bad apples screw it up for everyone.

In this case, it wasn't lack of attention, but just a bad attitude. I would have forgiven their bias against Movable Type. But when they start screwing around with my data without notice, then it's goodbye, with serious hard feelings.

i'm an InMotion user, switched over from Aplus.net two years ago (who consistently got top CNET ratings). they've been awesome with two notable exceptions--mail servers and billing. i have ongoing problems with those. very frustrating.

but, after almost 15 years of dealing with web hosts, it seems every host has problems and challenges. so far, InMotion has problems i can live with--and a lot of hosting bonuses that are better than most (especially open source installs.) i'd sure like to use someone local and dependable, though.

oh, and I use Wordpress, but may be moving to Drupal.

Be sure you understand, and don't violate, their terms of service. They can be nasty when they want to be.

> I believe the issues at InMotion were
> with Apache settings, but they wouldn't
> hear of it. I'm glad to be out of there.

You were almost certainly correct. I'm going through this game of hot-potato right now with Dreamhost and a client's web forum software (perl/cgi based, sigh...) that suddenly stopped working last week.

Another problem with perl/cgi web apps and shared hosting setups: limited or no access to your server log files and web server conf files. And without those you can't even start troubleshooting a cgi issue.

Every blog software, out of the box, is going to be a resource hog with the kind of traffic this site sees.

I've personally used both MT and Wordpress, and continue to use both for specific purposes. I think MT's static publishing model is better for high traffic sites, as static pages are stupidly easy for Apache to serve while database driven-pages are harder on the server. That's why there are plugins for Wordpress to enable static published pages and serious caching, as they even know that a zillion database calls is going to bring down a server quick.

That being said, the multitude of cool plugins for Wordpress far outnumbers plugins for MT. Many plugins for WP don't have an equal for MT.

So to each their own -- they're both great systems and with tweaking, both of them can handle huge sites. But let's not let this disintegrate into a debate about which blog software is best, 'K? :-)

> I think MT's static publishing model is better for high traffic sites

Serving static files is easier on a web server, yes. But that advantage breaks down if you are trying to offer comments, forums, user tagging, trackbacks, all that "web two point oh" goodness... MT needs a careful master and constant vigilance unless you are using it as CMS.

Your (very intelligent) decision to disable blog comments after X amount of days is very helpful in keeping MT issues to a minimum.

Your (very intelligent) decision to disable blog comments after X amount of days is very helpful in keeping MT issues to a minimum.

As I say, with Jake's help we have tamed MT, and it now runs without creating unmanageable server loads. But InMotion couldn't, or wouldn't, handle it.

Jack,

I recommend you check out www.Netfirms.net . I've found them to be inexpensive, reliable and ... live accessible by phone.

Dennis

InMotion is accessible by phone. That is not the problem I have had with them.

Jack,

Did you ever have any problems with database user permission issues with InMotion. I am trying to run a stored procedure and I keep getting an 'execute command denied for user' error. I have been going around with tech all day. They will not allow me to issue privilege grants on phpMyAdmin.

They keep telling me something is wrong with my code, but my code is working fine on my local machine. I revoked all privileges from my user on my local machine and I received the same error that I am receiving on their server. But when I grant all privileges my code works fine.

Did you ever have any problems such as this with InMotion?

I never got into that particular issue. If the folks you're talking to can't help you, ask to speak to someone at "level 2." At that level, I dealt with a guy named Shelby DeNike, based in Los Angeles, who knew what he was talking about.

InMotion has its internal rules, on which it is not flexible. In my case, they refused to let me run a "wget" script, even when I went to virtual dedicated service. No big deal, but I was surprised how vehement they were about it.


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In Vino Veritas

Lange, Pinot Gris 2015
Kiona, Lemberger 2014
Willamette Valley, Pinot Gris 2015
Aix, Rosé de Provence 2016
Marchigüe, Cabernet 2013
Inazío Irruzola, Getariako Txakolina Rosé 2015
Maso Canali, Pinot Grigio 2015
Campo Viejo, Rioja Reserva 2011
Kirkland, Côtes de Provence Rosé 2016
Cantele, Salice Salentino Reserva 2013
Whispering Angel, Côtes de Provence Rosé 2013
Avissi, Prosecco
Cleto Charli, Lambrusco di Sorbara Secco, Vecchia Modena
Pique Poul, Rosé 2016
Edmunds St. John, Bone-Jolly Rosé 2016
Stoller, Pinot Noir Rosé 2016
Chehalem, Inox Chardonnay 2015
The Four Graces, Pinot Gris 2015
Gascón, Colosal Red 2013
Cardwell Hill, Pinot Gris 2015
L'Ecole No. 41, Merlot 2013
Della Terra, Anonymus
Willamette Valley, Dijon Clone Chardonnay 2013
Wraith, Cabernet, Eidolon Estate 2012
Januik, Red 2015
Tomassi, Valpolicella, Rafaél, 2014
Sharecropper's Pinot Noir 2013
Helix, Pomatia Red Blend 2013
La Espera, Cabernet 2011
Campo Viejo, Rioja Reserva 2011
Villa Antinori, Toscana 2013
Locations, Spanish Red Wine
Locations, Argentinian Red Wine
La Antigua Clásico, Rioja 2011
Shatter, Grenache, Maury 2012
Argyle, Vintage Brut 2011
Abacela, Vintner's Blend #16 Abacela, Fiesta Tempranillo 2014
Benton Hill, Pinot Gris 2015
Primarius, Pinot Gris 2015
Januik, Merlot 2013
Napa Cellars, Cabernet 2013
J. Bookwalter, Protagonist 2012
LAN, Rioja Edicion Limitada 2011
Beaulieu, Cabernet, Rutherford 2009
Denada Cellars, Cabernet, Maipo Valley 2014
Marchigüe, Cabernet, Colchagua Valley 2013
Oberon, Cabernet 2014
Hedges, Red Mountain 2012
Balboa, Rose of Grenache 2015
Ontañón, Rioja Reserva 2015
Three Horse Ranch, Pinot Gris 2014
Archery Summit, Vireton Pinot Gris 2014
Nelms Road, Merlot 2013
Chateau Ste. Michelle, Pinot Gris 2014
Conn Creek, Cabernet, Napa 2012
Conn Creek, Cabernet, Napa 2013
Villa Maria, Sauvignon Blanc 2015
G3, Cabernet 2013
Chateau Smith, Cabernet, Washington State 2014
Abacela, Vintner's Blend #16
Willamette Valley, Rose of Pinot Noir, Whole Clusters 2015
Albero, Bobal Rose 2015
Ca' del Baio Barbaresco Valgrande 2012
Goodfellow, Reserve Pinot Gris, Clover 2014
Lugana, San Benedetto 2014
Wente, Cabernet, Charles Wetmore 2011
La Espera, Cabernet 2011
King Estate, Pinot Gris 2015
Adelsheim, Pinot Gris 2015
Trader Joe's, Pinot Gris, Willamette Valley 2015
La Vite Lucente, Toscana Red 2013
St. Francis, Cabernet, Sonoma 2013
Kendall-Jackson, Pinot Noir, California 2013
Beaulieu, Cabernet, Napa Valley 2013
Erath, Pinot Noir, Estate Selection 2012
Abbot's Table, Columbia Valley 2014
Intrinsic, Cabernet 2014
Oyster Bay, Pinot Noir 2010
Occhipinti, SP68 Bianco 2014
Layer Cake, Shiraz 2013
Desert Wind, Ruah 2011
WillaKenzie, Pinot Gris 2014
Abacela, Fiesta Tempranillo 2013
Des Amis, Rose 2014
Dunham, Trautina 2012
RoxyAnn, Claret 2012
Del Ri, Claret 2012
Stoppa, Emilia, Red 2004
Primarius, Pinot Noir 2013
Domaines Bunan, Bandol Rose 2015
Albero, Bobal Rose 2015
Deer Creek, Pinot Gris 2015
Beaulieu, Rutherford Cabernet 2013
Archery Summit, Vireton Pinot Gris 2014
King Estate, Pinot Gris, Backbone 2014
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Apaltagua, Envero Carmenere Gran Reserva 2013
Chateau des Arnauds, Cuvee des Capucins 2012
Nine Hats, Red 2013
Benziger, Cabernet, Sonoma 2012
Roxy Ann, Claret 2012
Januik, Merlot 2012
Conundrum, White 2013
St. Francis, Sonoma Cabernet 2012

The Occasional Book

Kent Haruf - Our Souls at Night
Peter Carey - True History of the Kelly Gang
Suzanne Collins - The Hunger Games
Amy Stewart - Girl Waits With Gun
Philip Roth - The Plot Against America
Norm Macdonald - Based on a True Story
Christopher Buckley - Boomsday
Ryan Holiday - The Obstacle is the Way
Ruth Sepetys - Between Shades of Gray
Richard Adams - Watership Down
Claire Vaye Watkins - Gold Fame Citrus
Markus Zusak - I am the Messenger
Anthony Doerr - All the Light We Cannot See
James Joyce - Dubliners
Cheryl Strayed - Torch
William Golding - Lord of the Flies
Saul Bellow - Mister Sammler's Planet
Phil Stanford - White House Call Girl
John Kaplan & Jon R. Waltz - The Trial of Jack Ruby
Kent Haruf - Eventide
David Halberstam - Summer of '49
Norman Mailer - The Naked and the Dead
Maria Dermoȗt - The Ten Thousand Things
William Faulkner - As I Lay Dying
Markus Zusak - The Book Thief
Christopher Buckley - Thank You for Smoking
William Shakespeare - Othello
Joseph Conrad - Heart of Darkness
Bill Bryson - A Short History of Nearly Everything
Cheryl Strayed - Tiny Beautiful Things
Sara Varon - Bake Sale
Stephen King - 11/22/63
Paul Goldstein - Errors and Omissions
Mark Twain - A Connecticut Yankee in King Arthur's Court
Steve Martin - Born Standing Up: A Comic's Life
Beverly Cleary - A Girl from Yamhill, a Memoir
Kent Haruf - Plainsong
Hope Larson - A Wrinkle in Time, the Graphic Novel
Rudyard Kipling - Kim
Peter Ames Carlin - Bruce
Fran Cannon Slayton - When the Whistle Blows
Neil Young - Waging Heavy Peace
Mark Bego - Aretha Franklin, the Queen of Soul (2012 ed.)
Jenny Lawson - Let's Pretend This Never Happened
J.D. Salinger - Franny and Zooey
Charles Dickens - A Christmas Carol
Timothy Egan - The Big Burn
Deborah Eisenberg - Transactions in a Foreign Currency
Kurt Vonnegut Jr. - Slaughterhouse Five
Kathryn Lance - Pandora's Genes
Cheryl Strayed - Wild
Fyodor Dostoyevsky - The Brothers Karamazov
Jack London - The House of Pride, and Other Tales of Hawaii
Jack Walker - The Extraordinary Rendition of Vincent Dellamaria
Colum McCann - Let the Great World Spin
Niccolò Machiavelli - The Prince
Harper Lee - To Kill a Mockingbird
Emma McLaughlin & Nicola Kraus - The Nanny Diaries
Brian Selznick - The Invention of Hugo Cabret
Sharon Creech - Walk Two Moons
Keith Richards - Life
F. Sionil Jose - Dusk
Natalie Babbitt - Tuck Everlasting
Justin Halpern - S#*t My Dad Says
Mark Herrmann - The Curmudgeon's Guide to Practicing Law
Barry Glassner - The Gospel of Food
Phil Stanford - The Peyton-Allan Files
Jesse Katz - The Opposite Field
Evelyn Waugh - Brideshead Revisited
J.K. Rowling - Harry Potter and the Sorcerer's Stone
David Sedaris - Holidays on Ice
Donald Miller - A Million Miles in a Thousand Years
Mitch Albom - Have a Little Faith
C.S. Lewis - The Magician's Nephew
F. Scott Fitzgerald - The Great Gatsby
William Shakespeare - A Midsummer Night's Dream
Ivan Doig - Bucking the Sun
Penda Diakité - I Lost My Tooth in Africa
Grace Lin - The Year of the Rat
Oscar Hijuelos - Mr. Ives' Christmas
Madeline L'Engle - A Wrinkle in Time
Steven Hart - The Last Three Miles
David Sedaris - Me Talk Pretty One Day
Karen Armstrong - The Spiral Staircase
Charles Larson - The Portland Murders
Adrian Wojnarowski - The Miracle of St. Anthony
William H. Colby - Long Goodbye
Steven D. Stark - Meet the Beatles
Phil Stanford - Portland Confidential
Rick Moody - Garden State
Jonathan Schwartz - All in Good Time
David Sedaris - Dress Your Family in Corduroy and Denim
Anthony Holden - Big Deal
Robert J. Spitzer - The Spirit of Leadership
James McManus - Positively Fifth Street
Jeff Noon - Vurt

Road Work

Miles run year to date: 113
At this date last year: 155
Total run in 2016: 155
In 2015: 271
In 2014: 401
In 2013: 257
In 2012: 129
In 2011: 113
In 2010: 125
In 2009: 67
In 2008: 28
In 2007: 113
In 2006: 100
In 2005: 149
In 2004: 204
In 2003: 269


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