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This page contains a single entry from the blog posted on July 17, 2008 10:44 AM. The previous post in this blog was County courthouse blues, cont'd. The next post in this blog is Yikes. Many more can be found on the main index page or by looking through the archives.

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Thursday, July 17, 2008

Farewell to InMotion Hosting

Nearly two years ago, when some con artists in New Jersey who were taking my money for web hosting blew up this site, I found refuge in a better company, InMotion Hosting out of Los Angeles. But over time, InMotion became kind of a pain, too. They kept insisting that my site was using up too much resources on their server; that it was all the fault of the blogging software I use, Movable Type; and that I really needed to either switch software or start a whole new blog.

Most of that turned out to be not true. If properly configured, a server can handle the load that my blog was placing on it. But InMotion didn't know how to configure the server to make the program work, or didn't want to be bothered, or both. Once I switched to my new host, Orty.com, all was suddenly well. It was quite clear that InMotion had decided -- wrongly -- that Movable Type is too much of a resource hog and simply shouldn't be run on their equipment, period.

I didn't cancel my account with InMotion right away, even though the blog had been moved off their server. I had some non-blog-related data on their server, I had paid for a year's worth of service in advance, and so I didn't get around to moving the rest of my stuff off for several months. When I went to do so, however, I found to my horror that InMotion had unilaterally made some of my data unavailable to me, because they had determined that I was violating my contract with them by backing up some non-website-related files from my home computer to their server. After giving me a stern lecture on this subject, their tech support gal reluctantly restored the directory, but when I came back a few months later to finish copying it over, it was gone again, and this time I was told it had disappeared without a trace.

At no time did InMotion ever give me any advance notice that they were moving or erasing my data. It was only when I went to retrieve it that I was ever told there was a problem. And in each case, the tech support people who answered the phone were pretty snippy about it.

That is waaaaaay not cool.

I was kind of expecting that when my time with them was through, I'd give InMotion Hosting about a B-minus rating. But after what happened to my data, I'd have to give them a D. They need an attitude adjustment. Yeah, they answer the phone, they speak English, and they can take care of simple things quickly. But they failed me in several important respects.

You may have to do some looking, but you can do better.

Comments (17)

WebHostingTalk should be consulted no matter what kind of web hosting you're shopping for. You won't find orty.com listed there anywhere (as I'm a small shop and have a day job which is why I'm selective about my clients), but I'd recommend digging through the huge forum archive there no matter what. And befriend some people in the industry who have been around a while and will speak open and freely about companies -- that's basically what I did, and have found good companies to deal with and insider information that sometimes has gotten me out before the fit hit the shan.

Sadly, though, every good company eventually gets too big for their britches and tries to screw you (which is why we had to move your site before). So always try to have a backup plan and/or accounts with more than one company, if you can afford it, so that stuff can be moved/setup quickly. If the server's setup right, transferring/moving accounts between servers is a fairly painless process.

But glad to hear you're happy with my services -- after having dealt with people all week who I couldn't please at all, it's nice to hear it :-)

The best you can do is server yourself. Here's an Oregon instance: Arachnoid.COM

Of course, self-serverice means being knowledgeably skilled in computer programming and operation ... or employing someone who is. Yet we must keep and bear our own home computers to prevent a Government takeover. Kind of like ham radio operators, (who assemble, operate, and maintain their own equipment), communicating freely with anyone in the world.

But then, I endorse growing our own food, building our own home, fabricating our own clothes, maintaining our own vehicle, celebrating our own entertainments -- the Amish way -- rather than living life by throwing money at it.

(Did you hear the news? There are NO bank failures and NO gasoline rationing so far, in Amish country.)

I'm an Amish Blogger.

My family on my mother's mother's side is Amish.

- View my profile. Three things they say come not back to men nor women--the spoken word, the past life and the neglected opportunity. - Will Dearth, Dear Brutus by J M Barrie

Thanks for outing InMotion Hosting. I'd rather pay a little more and always get good service than get a good deal and go through this kind of hassle.

It's unfortunate that you've had multiple bad experiences with Web hosting. There are v. good developers out there who work hard for their customers, but the bad apples screw it up for everyone. I have had some websites through Homestead for a while now and am working on a new one with DreamHost. I have always had excellent customer service from Homestead and DreamHost has been, well, dreamy... so far.

To be fair, Moveable Type *is* a huge resource hog. It's a terrible web publishing engine that requires a TON of overhead everytime you "publish". For small sites you'll never have an issue but nearly every large site I've ever hosted has had problems (spam comments filling up DB, migration issues, etc etc). I prefer a low-weight PHP/mySQL solution like Wordpress or Drupal.

Dreamhost is one of the better shared hosting places, but they are a big shop and will not always be responsive. Especially if you run into cgi-bin config issues (Moveable Type, YABB, etc) which requires getting a hold of the rare clueful tech support grunt to escalate the issue.

Movable Type can be trouble the way it comes straight out of the box. But if you change the settings to require only dynamic publishing of archives, use some handy resource-friendly plug-ins for internal search functions, and be sure to have a good spam filter like Akismet, it's not all that much of a resource drain. I did all of that, but InMotion still couldn't get the hang of it. Orty's servers have consistently handled my MT blog with ease from day one.

I believe the issues at InMotion were with Apache settings, but they wouldn't hear of it. I'm glad to be out of there.

There are v. good developers out there who work hard for their customers, but the bad apples screw it up for everyone.

In this case, it wasn't lack of attention, but just a bad attitude. I would have forgiven their bias against Movable Type. But when they start screwing around with my data without notice, then it's goodbye, with serious hard feelings.

i'm an InMotion user, switched over from Aplus.net two years ago (who consistently got top CNET ratings). they've been awesome with two notable exceptions--mail servers and billing. i have ongoing problems with those. very frustrating.

but, after almost 15 years of dealing with web hosts, it seems every host has problems and challenges. so far, InMotion has problems i can live with--and a lot of hosting bonuses that are better than most (especially open source installs.) i'd sure like to use someone local and dependable, though.

oh, and I use Wordpress, but may be moving to Drupal.

Be sure you understand, and don't violate, their terms of service. They can be nasty when they want to be.

> I believe the issues at InMotion were
> with Apache settings, but they wouldn't
> hear of it. I'm glad to be out of there.

You were almost certainly correct. I'm going through this game of hot-potato right now with Dreamhost and a client's web forum software (perl/cgi based, sigh...) that suddenly stopped working last week.

Another problem with perl/cgi web apps and shared hosting setups: limited or no access to your server log files and web server conf files. And without those you can't even start troubleshooting a cgi issue.

Every blog software, out of the box, is going to be a resource hog with the kind of traffic this site sees.

I've personally used both MT and Wordpress, and continue to use both for specific purposes. I think MT's static publishing model is better for high traffic sites, as static pages are stupidly easy for Apache to serve while database driven-pages are harder on the server. That's why there are plugins for Wordpress to enable static published pages and serious caching, as they even know that a zillion database calls is going to bring down a server quick.

That being said, the multitude of cool plugins for Wordpress far outnumbers plugins for MT. Many plugins for WP don't have an equal for MT.

So to each their own -- they're both great systems and with tweaking, both of them can handle huge sites. But let's not let this disintegrate into a debate about which blog software is best, 'K? :-)

> I think MT's static publishing model is better for high traffic sites

Serving static files is easier on a web server, yes. But that advantage breaks down if you are trying to offer comments, forums, user tagging, trackbacks, all that "web two point oh" goodness... MT needs a careful master and constant vigilance unless you are using it as CMS.

Your (very intelligent) decision to disable blog comments after X amount of days is very helpful in keeping MT issues to a minimum.

Your (very intelligent) decision to disable blog comments after X amount of days is very helpful in keeping MT issues to a minimum.

As I say, with Jake's help we have tamed MT, and it now runs without creating unmanageable server loads. But InMotion couldn't, or wouldn't, handle it.

Jack,

I recommend you check out www.Netfirms.net . I've found them to be inexpensive, reliable and ... live accessible by phone.

Dennis

InMotion is accessible by phone. That is not the problem I have had with them.

Jack,

Did you ever have any problems with database user permission issues with InMotion. I am trying to run a stored procedure and I keep getting an 'execute command denied for user' error. I have been going around with tech all day. They will not allow me to issue privilege grants on phpMyAdmin.

They keep telling me something is wrong with my code, but my code is working fine on my local machine. I revoked all privileges from my user on my local machine and I received the same error that I am receiving on their server. But when I grant all privileges my code works fine.

Did you ever have any problems such as this with InMotion?

I never got into that particular issue. If the folks you're talking to can't help you, ask to speak to someone at "level 2." At that level, I dealt with a guy named Shelby DeNike, based in Los Angeles, who knew what he was talking about.

InMotion has its internal rules, on which it is not flexible. In my case, they refused to let me run a "wget" script, even when I went to virtual dedicated service. No big deal, but I was surprised how vehement they were about it.


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In Vino Veritas

Quinta das Amoras, Vinho Tinto 2009
Mauro Molino, Barbera d'Alba 2009
Garda Chiaretto Rose
Columbia Crest, Two Vines Vineyard 10 White
Chateau Ste. Michelle, Pinot Gris, Columbia Valley 2009
L'Hortus, Rose de Saignee 2010
Maculan, Pino & Toi 2008
McKinley Springs, Bombing Range Red 2008
Trader Joe's Pinot Gris 2009
Montes Alpha, Cabernet 2007
Gran Sasso, Sangiovese, Terre di Chieti 2009
Garda, Classico Chiaretto Rose
Beaulieu, Cabernet, Rutherford 1999
Picos del Montgo, Tempranillo 2008
Chateau de Montmirail, Vacqueyras 2008
La Granja 360, Syrah 2009
Montgras, Carmenere Reserva 2009
Lange, Pinot Gris 2009
Columbia Crest, Horse Heaven Hills Cabernet 2008
Kirkland, Pinot Grigio 2010
Trader Joe's Coastal Syrah 2009
Columbia Crest, Horse Heaven Hills Merlot 2008
Trader Joe's Coastal Chardonnay 2009
Vieux Papes Red
Domaine de l'Aujardiere, Chardonnay 2009
Santa Rita, Cabernet, Medalla Real 2007
Penfold's, Koonunga Hill Shiraz Cabernet 2008
Guild, Red, Lot #02 2008
Dievole, Dievolino Sangiovese 2008
Laforet, Burgogne Chardonnay 2009
Columbia Winery, Merlot 2007
Bonterra, Cabernet 2008
Elk Cove, Pinot Gris 2009
Maquis Lien 2006
Scott Paul, Pinot Noir, Le Paulee 2007
Cameron, Chardonnay
B.R. Cohn, Cabernet, Silver Label 2006
Graffigna, Cabernet 2005
Palo Alto, Reserve Red 2008
Menguante, Garnacha 2008
Lange, Pinot Gris 2009
Felsina Berardenga, Vin Santo 1997
Anne Amie, Pinot Gris 2009
McKinley Springs, Bombing Ramge Red 2007
Vieux Papes Red
Dionysius Chardonnay 2009
Haden Fig, Pinot Noir 2009
Vega Montan, Mencia 2008
Chateau la Vernede, Coteaux du Languedoc 2007
Mount Defiance, Hellfire (White) 2008
Root: 1, Cabernet 2008
Columbia Crest, Two Vines Pinot Grigio 2009
Columbia Crest, Two Vines, Vineyard 10 White, 2008
Columbia Crest, Two Vines, Vineyard 10 Rose, 2007
Abacela, Grenache Rose 2009
Avia Cabernet 2004
Lemelson Pinot Noir, Thea's Selection 2007
Chateau de la Roulerie, Rose d'Anjou 2009
Casal Garcia, Vinho Verde Rose
La Ferme Julien, Rose 2008
Cana's Feast, Bricco Red, 2006
Hogue, Genesis Merlot, 2008
Owen Roe, Sharecropper's Cabernet, 2008
Kim Crawford, Unoaked Chardonnay 2008
J. Scott, Pinot Noir 2008
Edmunds St. John, White, Heart of Gold 2008
Columbia Crest, Walter Clore Private Reserve 2006
Stevenot, Cabernet, Sierra Foothills, "Stanford" 2000
Portuga, Vinho Rose 2009
Taylor Fladgate, First Estate Reserve Porto
Franciscan, Cabernet, Napa 2006
Chaparral de Vega Sindoa, Garnacha 2008
Quinta da Aveleda, Vinho Verde 2008
St. Francis, Chardonnay Sonoma 2008
E. Guigal, Cotes du Rhone Blanc, 2007
Edmunds St. John, Bone-Jolly, Gamay Noir 2008
St. Innocent, Pinot Noir 2006
Jigsaw, Pinot Noir 2007
Chateau Ste. Michelle, Merlot, Indian Wells 2007
Charles Shaw, Chardonnay 2008
Edmunds St. John, Bone-Jolly, Gamay Rosé 2009
Cameron, Willamette Valley Chardonnay
Il Valore, Sangiovese, Giovane, Puglia 2008
Duck Pond, Chardonnay, Wahluke Slope 2007
Kim Crawford, Marlborough Pinot Noir 2008
Domaine du Pesquier, Cotes du Rhone 2005
Cantina Zaccagnini, Montepulciano d'Abruzzo 2006
Domaine Matrot, Chardonnay, Bourgogne 2007
David Hill, Oregon Sparkling Wine, Brut
Chandler Reach, Monte Regalo 2006
Elk Cove, Pinot Gris 2008
Kirkland, Columbia Valley Merlot 2008
D'Aragon, Old Vine Garnacha 2008
Columbia Crest, Walter Clore Private Reserve 2005
Pavin & Riley, Merlot 2006
David Hill, Estate Pinot Noir, Barrel Select 2006
Castle Rock, Paso Robles Cabernet 2006
Magnificent, Cabernet, Steak House 2008
Conundrum 2008
Beaulieu, Cabernet, Rutherford 1998
Saint Cosme, Cotes-du-Rhone 2007
La Granja, Tempranillo 360, 2008
Santa Rita, Mendalla Real Cabernet 2006
Columbia Crest, Grand Estates Merlot 2006
Andezon, Cotes-du-Rhone 2007
Collegiata, Montepulciano d'Abruzzo
Troon, Druid's Fluid 2008
La Granja, Tempranillo 2008
Monte Antico, Toscana 2006
Vieux Papes, Blanc de Blancs

The Occasional Book

Jack London - The House of Pride, and Other Tales of Hawaii
Jack Walker - The Extraordinary Rendition of Vincent Dellamaria
Colum McCann - Let the Great World Spin
Niccolò Machiavelli - The Prince
Harper Lee - To Kill a Mockingbird
Emma McLaughlin & Nicola Kraus - The Nanny Diaries
Brian Selznick - The Invention of Hugo Cabret
Sharon Creech - Walk Two Moons
Keith Richards - Life
F. Sionil Jose - Dusk
Natalie Babbitt - Tuck Everlasting
Justin Halpern - S#*t My Dad Says
Mark Herrmann - The Curmudgeon's Guide to Practicing Law
Barry Glassner - The Gospel of Food
Phil Stanford - The Peyton-Allan Files
Jesse Katz - The Opposite Field
Evelyn Waugh - Brideshead Revisited
J.K. Rowling - Harry Potter and the Sorcerer's Stone
David Sedaris - Holidays on Ice
Donald Miller - A Million Miles in a Thousand Years
Mitch Albom - Have a Little Faith
C.S. Lewis - The Magician's Nephew
F. Scott Fitzgerald - The Great Gatsby
William Shakespeare - A Midsummer Night's Dream
Ivan Doig - Bucking the Sun
Penda Diakité - I Lost My Tooth in Africa
Grace Lin - The Year of the Rat
Oscar Hijuelos - Mr. Ives' Christmas
Madeline L'Engle - A Wrinkle in Time
Steven Hart - The Last Three Miles
David Sedaris - Me Talk Pretty One Day
Karen Armstrong - The Spiral Staircase
Charles Larson - The Portland Murders
Adrian Wojnarowski - The Miracle of St. Anthony
William H. Colby - Long Goodbye
Steven D. Stark - Meet the Beatles
Phil Stanford - Portland Confidential
Rick Moody - Garden State
Jonathan Schwartz - All in Good Time
David Sedaris - Dress Your Family in Corduroy and Denim
Anthony Holden - Big Deal
Robert J. Spitzer - The Spirit of Leadership
James McManus - Positively Fifth Street
Jeff Noon - Vurt

Road Work

Miles run year to date: 54
At this date last year: 50
Total run in 2011: 113
In 2010: 125
In 2009: 67
In 2008: 28
In 2007: 113
In 2006: 100
In 2005: 149
In 2004: 204
In 2003: 269


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