I ran a couple of errands at the Meier & Frank store at Lloyd Center [bang bang] this afternoon. The signs of the changeover from M&F to Macy's were all over the place. Over the door that faces the ice rink, the raised letters proclaiming the store's name are gone, their old resting place covered by a canvas banner with Meier & Frank hastily stencilled across. Soon the new name of Macy's will appear.
Inside the store, I used my new Macy's card for the first time. It worked. The salesperson advised me that if I had any questions about The Transition, I could go onto the website noted at the bottom of my sales receipt. "Are they keeping you?" I asked with a smile. "Yes, they're keeping everybody," she replied, beaming. Cute kid.
When I got home, I cut up my old M&F card, and I thought that maybe I'd post something about today's experience. After a minute's reflection, I decided against it. "Nothing new there," I told myself. "The switch is old news. Everybody knows what's happening."
But later, when I sat down for a minute with my Saturday New York Times, I had another think coming. The darn story was front-page news.
Comments (1)
There's one other minor change: The Rose Festival Parade will now be held on Thanksgiving.
Posted by: Bill McDonald at August 26, 2006 05:41 PM
BTW, I was daring enough to stop into the M&F watch repair shop for a quick wristband repair today. Miraculously, the guy manning the counter there actually seemed to know which end is up.
Thanks for blogging on this subject. The O did a piece on the transition yesterday, but your link was more insightful.
Seeing the covered signs and the soon to be transition makes me nostalgic. As a M & F alum like many in the area, the chain has seen a ton of change the last few years. With the merging of operations of May Company, and all of those executive jobs lost here in 2002, and Macy's converting the Bon Marche stores, look out Nordies.
Other future changes: it sounds like they do not have as many adertised sales as M & F did, so local adverting for the future Macy's wil go down, and will definitely affect The Oregonian.
When we were in the local store last week doing back to school shopping, the quantity of merchandise was lacking based on past years, and they stuff they had was boring. Target had a better selection last night, and we lamented not going there.
Most interesting part of the article: having the people who wrote complaining of the potential name change having their credit card transactions pulled. I don't think they expected that.
I still have my original Bamberger's card. Had Macy's pulled my purchasing history back in the day, they would have seen a lot of activity. Since the takeover, I've spent very little in Macy's. Every few years, I figure I'll give them another chance, but the shopping experience has been so maddening each time, I've finally given up.
The offerings are no more inspired than at any other department store, the clothing racks are reminicient of Two Guys or McCrory's, the "sales associates" are rude and disinterested, they don't honor gift cards after a certain period of time, and the layout of the store is worse than a house of mirrors.
In case you missed my point: Macy's stinks.
The exec discussed in today's NYT seems to want to please on a superficial level. Their problems from my point of view go far deeper than candy and name plates in a corner of the building. Reading the story got me all riled again about losing a piece of Newark's history.
My daughter and I are very disappointed with the new Macy's. The clearance sale prices aren't nearly as good as M&F's, and they wanted $60 for a regular pair of jeans in the youth section this past week. We won't be shopping there nearly as often as we did at Meier & Frank.
Posted by: Amanda Fritz at August 26, 2006 09:13 PM
"In case you missed my point: Macy's stinks.
The exec discussed in today's NYT seems to want to please on a superficial level."
------------
How true, Bernadette!! I am a Macy's alum (from Valley Fair, Santa Clara) in the early 80's. When Nordies was planning on coming down into California from the NW, Macy's tried to train their people to be 'customer focused'. Us Northwesterners who were employeed at Macy's just laughed, knowing that Nordies customer service was stuff of legends...that Nordies sales people actually liked helping customers, and that they were given latitude to really "do whatever it takes to satisfy the customer" ... "they are always right" ...etc. In the Macy's training, it was even mentioned about the story (myth?) of when a lady returned an automobile tire to Nordies! The sales person politely asked: "Since I am unfamiliar with the price of that item, please let me know how much you paid for it."
Even with massive training, Macy's California never did get the customer service thing very well. We will see how well Macy's NW does.
The Meier & Frank of my youth (Xmas monorail,Xmas store windows, lunch with Grandma in the Georgian room) had nothing to do with the Meier & Frank of my adulthood- poor service, rude salespeople, more poor service.
I haven't shopped there in years. I think Dept. stores like Macy's are a thing of the past. I'd rather go to a store that specializes in what I want, has great customer service, and appreciates my business. Call me a dreamer.
Contrary to some of the comments above, I see Macy's as a marked improvement to the retail scene in this region. From a merchandising standpoint, their wares are of a higher quality than those offered by M&F in recnet years. When our local icon became part of Robinson May and management left Portland, the store slipped big time. Sale du jour cheapened the shopping experience even more.
Having lived in Macy's markets for many years (NYC and Silicon Valley) I've shopped them regularly and been more than satisfied with their quality and service, especially from their menswear and housewares departments. Their less frequent sales events were also better deals for the consumer.
Sure, we'll miss the Oregon institution that was Meier & Frank, but let's remember it ceased being ours when May Co bought them many years ago. Give Macy's a fair chance....betcha like it.
poor service, rude salespeople, more poor service. I haven't shopped there in years.
I shop the downtown M&F nearly weekly, know many of the sales people by name --and they know my name. It's called developing a relationship...which you can't do if you don't shop there. (The reason buying wine from my favorite wine shop in Portland --VINO-- is different than buying wine from Safeway...Bruce knows me, and my tastes.) Being a good customer is part of the equation.
I'll miss the many, many lunches I had with my Mom at her favorite lunch spot at M&F. But then, too, I was raised in NY and we spent an awful lot of time "going into the City" just to go to Macy's at Herald Square.
The M&F building could've gone the route of the Frederick & Nelson next door, which is simply gone. I'm glad that didn't happen.
Posted by: Frank Dufay at August 27, 2006 08:41 AM
Charamba, Douro 2008
Horse Heaven Hills, Cabernet 2010
Lorelle, Horse Heaven Hills Pinot Grigio 2011
Avignonesi, Montepulciano 2004
Lorelle, Willamette Valley Pinot Noir 2011
Villa Antinori, Toscana 2007
Mercedes Eguren, Cabernet Sauvignon 2009
Lorelle, Columbia Valley Cabernet 2011
Purple Moon, Merlot 2011
Purple Moon, Chardonnnay 2011
Abacela, Vintner's Blend No. 12
Opula Red Blend 2010
Liberte, Pinot Noir 2010
Chateau Ste. Michelle, Indian Wells Red Blend 2010
Woodbridge, Chardonnay 2011
King Estate, Pinot Noir 2011
Famille Perrin, Cotes du Rhone Villages 2010
Columbia Crest, Les Chevaux Red 2010
14 Hands, Hot to Trot White Blend
Familia Bianchi, Malbec 2009
Terrapin Cellars, Pinot Gris 2011
Columbia Crest, Walter Clore Private Reserve 2009
Campo Viejo, Rioja, Termpranillo 2010
Ravenswood, Cabernet Sauvignon 2009
Quinta das Amoras, Vinho Tinto 2010
Waterbrook, Reserve Merlot 2009
Lorelle, Horse Heaven Hills, Pinot Grigio 2011
Tarantas, Rose
Chateau Lajarre, Bordeaux 2009
La Vielle Ferme, Rose 2011
Benvolio, Pinot Grigio 2011
Nobilo Icon, Pinot Noir 2009
Lello, Douro Tinto 2009
Quinson Fils, Cotes de Provence Rose 2011
Anindor, Pinot Gris 2010
Buenas Ondas, Syrah Rose 2010
Les Fiefs d'Anglars, Malbec 2009
14 Hands, Pinot Gris 2011
Conundrum 2012
Condes de Albarei, Albariño 2011
Columbia Crest, Walter Clore Private Reserve 2007
Penelope Sanchez, Garnacha Syrah 2010
Canoe Ridge, Merlot 2007
Atalaya do Mar, Godello 2010
Vega Montan, Mencia
Benvolio, Pinot Grigio
Nobilo Icon, Pinot Noir, Marlborough 2009
Portuga, Rose 2011
Revelation, Chardonnay, Pays d'Oc 2010
Beaulieu, Cabernet, Rutherford 2005
Monte Alto, Tinto Reserva 2005
Chateau Ste. Michelle, Cabernet, Indian Wells 2009
Espiral, Vinho Rose
Vin-Koru, Pinot Gris 2011
14 Hands, Hot to Trot Red 2009
Rodney Strong, Cabernet, Sonoma 2009
Abacela, Vintner's Blend #11
Portuga, White 2010
La Bourgeoisie, Red 2009
Januik, Red 2009
Three Rivers, River's Red 2008
Kirkland, Alexander Valley Merlot 2008
Muga, Rioja Rose 2010
Quinta das Amoras, Vinho Tinto 2009
Mauro Molino, Barbera d'Alba 2009
Garda Chiaretto Rose
Columbia Crest, Two Vines Vineyard 10 White
Chateau Ste. Michelle, Pinot Gris, Columbia Valley 2009
L'Hortus, Rose de Saignee 2010
Maculan, Pino & Toi 2008
McKinley Springs, Bombing Range Red 2008
Trader Joe's Pinot Gris 2009
Montes Alpha, Cabernet 2007
Gran Sasso, Sangiovese, Terre di Chieti 2009
Garda, Classico Chiaretto Rose
Beaulieu, Cabernet, Rutherford 1999
Picos del Montgo, Tempranillo 2008
Chateau de Montmirail, Vacqueyras 2008
La Granja 360, Syrah 2009
Montgras, Carmenere Reserva 2009
Lange, Pinot Gris 2009
Columbia Crest, Horse Heaven Hills Cabernet 2008
Kirkland, Pinot Grigio 2010
Trader Joe's Coastal Syrah 2009
Columbia Crest, Horse Heaven Hills Merlot 2008
Trader Joe's Coastal Chardonnay 2009
Vieux Papes Red
Domaine de l'Aujardiere, Chardonnay 2009
Santa Rita, Cabernet, Medalla Real 2007
Penfold's, Koonunga Hill Shiraz Cabernet 2008
Guild, Red, Lot #02 2008
Dievole, Dievolino Sangiovese 2008
Laforet, Burgogne Chardonnay 2009
Columbia Winery, Merlot 2007
Bonterra, Cabernet 2008
Elk Cove, Pinot Gris 2009
Maquis Lien 2006
Scott Paul, Pinot Noir, Le Paulee 2007
The Occasional Book
Neil Young - Waging Heavy Peace
Mark Bego - Aretha Franklin, the Queen of Soul (2012 ed.)
Jenny Lawson - Let's Pretend This Never Happened
J.D. Salinger - Franny and Zooey
Charles Dickens - A Christmas Carol
Timothy Egan - The Big Burn
Deborah Eisenberg - Transactions in a Foreign Currency
Kurt Vonnegut Jr. - Slaughterhouse Five
Kathryn Lance - Pandora's Genes
Cheryl Strayed - Wild
Fyodor Dostoyevsky - The Brothers Karamazov
Jack London - The House of Pride, and Other Tales of Hawaii
Jack Walker - The Extraordinary Rendition of Vincent Dellamaria
Colum McCann - Let the Great World Spin
Niccolò Machiavelli - The Prince
Harper Lee - To Kill a Mockingbird
Emma McLaughlin & Nicola Kraus - The Nanny Diaries
Brian Selznick - The Invention of Hugo Cabret
Sharon Creech - Walk Two Moons
Keith Richards - Life
F. Sionil Jose - Dusk
Natalie Babbitt - Tuck Everlasting
Justin Halpern - S#*t My Dad Says
Mark Herrmann - The Curmudgeon's Guide to Practicing Law
Barry Glassner - The Gospel of Food
Phil Stanford - The Peyton-Allan Files
Jesse Katz - The Opposite Field
Evelyn Waugh - Brideshead Revisited
J.K. Rowling - Harry Potter and the Sorcerer's Stone
David Sedaris - Holidays on Ice
Donald Miller - A Million Miles in a Thousand Years
Mitch Albom - Have a Little Faith
C.S. Lewis - The Magician's Nephew
F. Scott Fitzgerald - The Great Gatsby
William Shakespeare - A Midsummer Night's Dream
Ivan Doig - Bucking the Sun
Penda Diakité - I Lost My Tooth in Africa
Grace Lin - The Year of the Rat
Oscar Hijuelos - Mr. Ives' Christmas
Madeline L'Engle - A Wrinkle in Time
Steven Hart - The Last Three Miles
David Sedaris - Me Talk Pretty One Day
Karen Armstrong - The Spiral Staircase
Charles Larson - The Portland Murders
Adrian Wojnarowski - The Miracle of St. Anthony
William H. Colby - Long Goodbye
Steven D. Stark - Meet the Beatles
Phil Stanford - Portland Confidential
Rick Moody - Garden State
Jonathan Schwartz - All in Good Time
David Sedaris - Dress Your Family in Corduroy and Denim
Anthony Holden - Big Deal
Robert J. Spitzer - The Spirit of Leadership
James McManus - Positively Fifth Street
Jeff Noon - Vurt
Road Work
Miles run year to date: 21
At this date last year: 52
Total run in 2012: 129
In 2011: 113
In 2010: 125
In 2009: 67
In 2008: 28
In 2007: 113
In 2006: 100
In 2005: 149
In 2004: 204
In 2003: 269
Comments (1)
There's one other minor change: The Rose Festival Parade will now be held on Thanksgiving.
Posted by: Bill McDonald at August 26, 2006 05:41 PMBill gets a rimshot for that one...
Posted by: TKrueg at August 26, 2006 05:48 PMI thought Frango mints were a (Seattle) Frederick and Nelson institution. Not so?
Posted by: Juanita at August 26, 2006 06:18 PMCheck out the picture of that Macy's CEO. You don't want to see the portrait of him that they keep hidden away in the attic at Herald Square.
Posted by: Jack Bog at August 26, 2006 06:24 PMBTW, I was daring enough to stop into the M&F watch repair shop for a quick wristband repair today. Miraculously, the guy manning the counter there actually seemed to know which end is up.
Posted by: Jack Bog at August 26, 2006 06:28 PMJack,
Thanks for blogging on this subject. The O did a piece on the transition yesterday, but your link was more insightful.
Seeing the covered signs and the soon to be transition makes me nostalgic. As a M & F alum like many in the area, the chain has seen a ton of change the last few years. With the merging of operations of May Company, and all of those executive jobs lost here in 2002, and Macy's converting the Bon Marche stores, look out Nordies.
Other future changes: it sounds like they do not have as many adertised sales as M & F did, so local adverting for the future Macy's wil go down, and will definitely affect The Oregonian.
When we were in the local store last week doing back to school shopping, the quantity of merchandise was lacking based on past years, and they stuff they had was boring. Target had a better selection last night, and we lamented not going there.
Most interesting part of the article: having the people who wrote complaining of the potential name change having their credit card transactions pulled. I don't think they expected that.
Posted by: Tex at August 26, 2006 06:49 PMJack,
I still have my original Bamberger's card. Had Macy's pulled my purchasing history back in the day, they would have seen a lot of activity. Since the takeover, I've spent very little in Macy's. Every few years, I figure I'll give them another chance, but the shopping experience has been so maddening each time, I've finally given up.
The offerings are no more inspired than at any other department store, the clothing racks are reminicient of Two Guys or McCrory's, the "sales associates" are rude and disinterested, they don't honor gift cards after a certain period of time, and the layout of the store is worse than a house of mirrors.
In case you missed my point: Macy's stinks.
The exec discussed in today's NYT seems to want to please on a superficial level. Their problems from my point of view go far deeper than candy and name plates in a corner of the building. Reading the story got me all riled again about losing a piece of Newark's history.
Posted by: Bernadette at August 26, 2006 07:29 PMMy daughter and I are very disappointed with the new Macy's. The clearance sale prices aren't nearly as good as M&F's, and they wanted $60 for a regular pair of jeans in the youth section this past week. We won't be shopping there nearly as often as we did at Meier & Frank.
Posted by: Amanda Fritz at August 26, 2006 09:13 PM"In case you missed my point: Macy's stinks.
The exec discussed in today's NYT seems to want to please on a superficial level."
------------
How true, Bernadette!! I am a Macy's alum (from Valley Fair, Santa Clara) in the early 80's. When Nordies was planning on coming down into California from the NW, Macy's tried to train their people to be 'customer focused'. Us Northwesterners who were employeed at Macy's just laughed, knowing that Nordies customer service was stuff of legends...that Nordies sales people actually liked helping customers, and that they were given latitude to really "do whatever it takes to satisfy the customer" ... "they are always right" ...etc. In the Macy's training, it was even mentioned about the story (myth?) of when a lady returned an automobile tire to Nordies! The sales person politely asked: "Since I am unfamiliar with the price of that item, please let me know how much you paid for it."
Even with massive training, Macy's California never did get the customer service thing very well. We will see how well Macy's NW does.
Posted by: Harry at August 26, 2006 09:17 PMThe Meier & Frank of my youth (Xmas monorail,Xmas store windows, lunch with Grandma in the Georgian room) had nothing to do with the Meier & Frank of my adulthood- poor service, rude salespeople, more poor service.
I haven't shopped there in years. I think Dept. stores like Macy's are a thing of the past. I'd rather go to a store that specializes in what I want, has great customer service, and appreciates my business. Call me a dreamer.
Posted by: Robert Canfield at August 26, 2006 10:21 PMContrary to some of the comments above, I see Macy's as a marked improvement to the retail scene in this region. From a merchandising standpoint, their wares are of a higher quality than those offered by M&F in recnet years. When our local icon became part of Robinson May and management left Portland, the store slipped big time. Sale du jour cheapened the shopping experience even more.
Having lived in Macy's markets for many years (NYC and Silicon Valley) I've shopped them regularly and been more than satisfied with their quality and service, especially from their menswear and housewares departments. Their less frequent sales events were also better deals for the consumer.
Sure, we'll miss the Oregon institution that was Meier & Frank, but let's remember it ceased being ours when May Co bought them many years ago. Give Macy's a fair chance....betcha like it.
Posted by: mike rose at August 27, 2006 08:20 AMpoor service, rude salespeople, more poor service. I haven't shopped there in years.
I shop the downtown M&F nearly weekly, know many of the sales people by name --and they know my name. It's called developing a relationship...which you can't do if you don't shop there. (The reason buying wine from my favorite wine shop in Portland --VINO-- is different than buying wine from Safeway...Bruce knows me, and my tastes.) Being a good customer is part of the equation.
I'll miss the many, many lunches I had with my Mom at her favorite lunch spot at M&F. But then, too, I was raised in NY and we spent an awful lot of time "going into the City" just to go to Macy's at Herald Square.
The M&F building could've gone the route of the Frederick & Nelson next door, which is simply gone. I'm glad that didn't happen.
Posted by: Frank Dufay at August 27, 2006 08:41 AM[Posted as indicated; restored later.]
Posted by Blog restoration | August 14, 2007 12:53 PM