Dagoba Chocolate recall: Corporate mindscrew in progress
I got an e-mail message this evening from someone at Dagoba Organic Chocolate, following up on my inquiry regarding the lead recall on its chocolate bars.
It's corporate irresponsibility at its worst. Here's the whole exchange, unedited:
Thanks for the letter and your enjoyment of Eclipse. It is my personal favorite You can find details of our testing methods in the FAQ on our website. We require a certificate of analysis for every cacao shipment and accept only clean shipments. We are testing the shipment on our end as well.This is worse than your worst nightmare of a response that you would have gotten from General Foods. Weaselly.
Regarding health effects, please not this item from our web FAQ
Q: Should I be concerned if I just ate one bar or a few bars over a few weeks?
A: The press release we developed in cooperation with the FDA specifically
references consumption over a "routine basis (daily for a period of several
weeks)" and "sustained consumption of products", with special reference to "a
child or fetus". Please bear these in mind and assess your situation
accordingly. If you ate just a few bars over a few months, you are well under
the routine/sustained consumption.
Know that we take all customer concerns seriously, and encourage you to
family physician if you experience symptoms, and follow up with us as needed
immediately. Our insurance agent is available to open claims as needed. You
can find a list of symptoms at www.cdc.gov/lead.
Regarding the tests, product that has been open could have been
other sources so it a test would not give you an accurate reading. When we
send samples for testing, we have to package them right off the line and seal
Thanks again and please stay in touch,
Changemaker/Marketing & Communications
Quoting Jack Bogdanski:
> To Dagoba Organic Chocolate:
> I am a customer who has consumed multiple Eclipse 87% bars, including
> about half of a 2-ounce bar that was from one of the lots involved in
> the lead recall (see attached photo of unconsumed portion).
> I would like to know the detailed results and methodologies of all
> the tests conducted in connection with this incident, both before and
> after the recall was issued. Is this information available to
> consumers who know that they ate the recalled products?
> Will Dagoba reimburse me for the cost of my having my unconsumed
> partial bar independently tested for lead?
> Will Dagoba reimburse me for the cost of my undergoing independent
> medical testing for lead poisoning?
> Please forward detailed responses to these three question to me at
> this e-mail address. Given the seriousness of this matter, a prompt
> reply is requested.
> Thank you.
> John A. Bogdanski
> Portland, Oregon
(Complete Dagoba Recall archives here.)